Management Workshops Over the years we have developed, delivered and customized many managerial workshops that focus on specific competencies. Consider the following:
The Manager as Coach – a vehicle of Empowerment: This workshop teaches a coaching model in simple, immediately applicable terms. The managers will understand what coaching is and learn effective usage as a management tool to empower staff. Coaching cultivates staff development and personal accountability for one’s role and responsibility. The Manager as Coach facilitates continuous learning and focuses on connecting people to performance. It does this by helping people clarify objectives and discover more effective approaches for achievement of those objectives. Managers will also learn how to build an effective coaching relationship, as it requires rapport, trust and permission. Problem Solving for Critical Thinking and Root Cause Analysis This workshop teaches managers a step-by-step methodology for problem solving and root cause analysis. Scenarios, generated by participants, are used to reflect the kind of real problems they face on the job. The complex web of activities involved in organizational systems join together like the parts in a machine to achieve organizational objectives. The better all the parts work together, the more efficiently the machine runs. Often, there are snags in the system that reduce productivity, raise the risk of liability, create potential for error and stop the organization from achieving its goals. Managers must know how to think systemically and critically analyze and identify where the root problem lies. Crisis management will not prevent a problem from resurfacing since dealing with crises is reactive rather than responsive. Taping a leak may hold the water back temporarily, but the basement will flood again and again until the pipe is changed. In this workshop, managers will learn how to define the problem, identify both the positive and negative consequences of the problem, develop possible alternative solutions and evaluate which solution is best for implementation. Conflict Management and Mediation This workshop will teach managers how to manage conflict. The manager will also learn how to mediate conflict. A step-by-step method will be taught that can be put to practice immediately. A focus will also be placed on understanding the nature of conflict, factors causing conflict, (both internal and external to the organization) awareness of behaviors that indicate conflict exists and the cost of conflict to the organization and the individual. In this workshop, managers will learn how to recognize stress in themselves, in colleagues and in those around them. We will go over the primary causes of stress in and out of the work environment. Participants will define their typical response pattern to stress. ‘Stress building beliefs’ and ‘stress busters’ will be defined so that managers can become more aware of how stress-building beliefs affect behavior and how they can be replaced with more realistic and less stressful thoughts. The goal in this workshop will be for managers to remove potential roadblocks to a stress free work life for themselves and their staff. Case studies will be used for practice scenarios. Communication Skills (2 parts)
These are two workshops that work to support each other in developing healthier communications skills. The first part covers ‘active listening’ skills. ‘Active listening’ is used to sensitize individuals to how they listen, and why it is a very important skill to develop. It employs more active participation as a listener and heightens awareness of all verbal and non-verbal cues being used. The second workshop will cover ‘Effective Feedback’ skills. Guidelines will be set for delivering constructive feedback with respect for the receiver’s dignity. Learning how to give effective feedback will also be linked to performance improvement so that follow up to the feedback can be monitored. Effective guidelines and techniques will also be prescribed for receiving negative feedback. Both workshops will help break down the barriers created by misunderstandings, inattentive listening, and misinterpretation. Managers that develop ‘active listening’ and ‘effective feedback’ skills are able to cultivate interpersonal trust among staff and colleagues. Management Style and Impact on the Work Culture This workshop will introduce the six different management styles which measure how as managers we direct, motivate, or control. No single managerial style is effective in all situations, with all people. We will go over contingency or situational management, which calls upon the art of using appropriate managerial style to deal with specific people in specific situations. Versatility is essential for an effective management style. Through the workshop and through case studies managers will be able to think about which managerial styles they employ and how different styles can be used most effectively to deal with different situations. We will also go over the impact of each managerial style on the work culture. Lastly the managers will develop actual action steps that can be taken to employ these different management styles in various work settings. This workshop starts with a discussion that explains the difference between and importance of a mission and a vision. We will go over the organization’s mission and vision. In an open discussion, the group will share their views of how the mission is manifest within the organization. We will explore the values embedded in the mission and whether they are shared by employees. We also explore the personal values of individuals and seek to discover if they are consistent with organizational values.
Another topic to consider is Communicating with Customers. This workshop is for all levels of personnel that interact with customers internal and external to the organization. It has a customer service focus designed for the particular organizational setting. It sensitizes staff to the different needs of the client, covering areas of customer satisfaction, cultural sensitivity and awareness, effective communications and professionalism in handling customer issues and the delivery of service. The workshop culminates with a critical incident case study that enables the participants to apply the skills they learn in the workshop and take those skills back to the work setting.
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